LeicaWatch for operators, by operators

Hold Leica accountable.

A town square where operators share their experience with Leica.
Equipment, software, sales, and billing.

See what operators say

Concerns, regrets, and lessons learned.

Common Complaints

Worth a hard look before you sign. Weighing a buy? See the alternatives. Been burned? Add your report.

The good, the bad, and the ugly. We want it all.

Questions to ask before you buy

Print it. Take it to the demo. Ask every one before you pay.

What does the care package cover, and what does it leave out?
What is the real total cost once you add licenses, third-party and GeoCom fees, subscriptions, calibration, and parts?
Can you run the field software you prefer, and what does that license cost?
Is the software perpetual or subscription, and what happens to your files if it is discontinued?
What is the repair turnaround, and is there a loaner while your unit is gone?
What are the return, buyback, and resale terms before you sign?
Is training and onboarding included, and will they put it in writing?
What do you wish you had asked before you bought? Tell the next operator.

Hardware

Dive into hardware-specific reports and reviews.

Please share with us

Your experience

Gear, software, sales, or billing. What happened, in your words.

The patterns

The same problem across units, software, or invoices.

The alternatives

What worked better for you. The part operators need most.

"I wish Leica would…"

The one thing you'd change. The list speaks for itself.

Every report is reviewed, anonymized, and verified before it is posted.

You stay anonymous.

Your role, your state, an optional handle is all we need.

What would you do differently?

The most useful thing you can share is what you regret. Tell the next operator what you'd ask, what it cost, and what you'd buy instead.

Operator experience only. Promotional posts are removed.